MONEYBANK.

Personal / Business Banking Platform

PROJECT OVERVIEW

‍MoneyBank is a personal and business banking platform. Over 7 months, I led end-to-end UX/UI design — initially redesigning the entire platform from the ground up, then pivoting to incorporate a remittance service targeting the Malawian diaspora community in the UK as the business direction evolved under new ownership.

PROJECT GOALS

Redesign the full platform to reduce friction across key user flows — transfers, account management, and onboarding

Adapt the product direction in response to changing business needs, introducing remittance features for a new target audience

Deliver a complete design system and style guide to support a consistent developer handoff

KEY FEATURE

**MOBILE WALLET**
Track balances and transactions across GBP and international accounts in one place.

**SELECT PAYMENT METHOD**
Three fee options — bank transfer, cash pickup, and mobile money — designed to serve both banked and unbanked recipients.

**GROUP PAYMENT**
Send money to multiple recipients simultaneously, reducing friction for bulk transfers.

DIFFERENTIATION

BANKING APP.WEB

BULK TRANSFER - Designed a bulk payment flow allowing transfers to up to 5,000 recipients at once — without requiring a business account. Users upload a pre-formatted template to streamline the process

USER PERSONA - Designed around the needs of Malawian diaspora workers in the UK — primarily individuals sending money home to family members who rely on cash pickup points

BACK-OFFICE REDESIGN -Restructured the admin interface from a card-based layout to a vertical list view, improving efficiency for high-volume customer management

USER PERSONA

Designed for Malawian diaspora workers based in the UK — people sending money home to family members who may not have access to a bank account, relying on local cash pickup points to receive funds

USER RESEARCH

M.MONEY BANK BACKOFFICE

The original back-office interface used a card-based layout that became difficult to navigate at scale. I restructured it to a vertical list view, making it significantly faster for staff to manage high volumes of customer transactions.